01
Agreement to Terms
These Terms & Conditions govern every enquiry, booking and tour arranged through Le Sween Holidays LLP ("Le Sween Holidays", "we", "us"), whether made via this website, phone, WhatsApp, email or Instagram. By submitting an enquiry, confirming a booking or making a payment, you confirm that you have read, understood and agree to be bound by these terms on behalf of yourself and every traveller in your party.
If you are booking for a group or family, the person who confirms the booking is responsible for ensuring every traveller in the party is aware of and accepts these terms.
02
Bookings & Payments
A booking is confirmed only once we have received your written confirmation and the applicable advance payment. Package prices are quoted per the itinerary shared with you and depend on travel dates, group size, hotel category and current airfare/visa costs at the time of booking.
- An advance payment is required to hold hotel, transport and activity bookings in China
- Balance payment is due before departure, as specified in your booking confirmation
- Prices may change before confirmation due to airfare, hotel or exchange-rate fluctuations, but will not change after full payment for the agreed itinerary
- Optional add-ons (extra excursions, upgrades, shopping stops) are charged separately unless stated in your package
03
Visa, Documentation & Traveller Responsibility
Every traveller is responsible for holding a valid passport (with the minimum validity required by China entry rules) and any visa, transit or health documentation required for their nationality. We can assist with visa guidance and paperwork support, but the decision to grant a visa rests solely with the Chinese consulate/immigration authorities.
Le Sween Holidays LLP is not responsible for visa rejection, travel document errors, or denial of entry/boarding due to incomplete or inaccurate documentation supplied by the traveller. Please share accurate passport and personal details well before your travel date.
04
Cancellations & Refunds
Cancellation charges depend on how close to departure you cancel, since hotels, internal flights, trains and local vendors in China are booked and paid for in advance on your behalf. As a general guide:
Advance payment is generally non-refundable once hotel/vendor bookings are placed
Cancellation closer to departure attracts higher charges, as per your specific quotation
Visa fees, flight tickets and Canton Fair badges already processed are non-refundable
No-shows or early curtailment of a confirmed tour are not eligible for a refund of unused services
05
Itinerary Changes & Force Majeure
We build every itinerary carefully, but travel in China can be affected by circumstances outside our control. In such cases, we will always try to offer the closest available alternative.
Sightseeing order, hotels or transport may be adjusted due to:
- Weather, natural disasters or seasonal site closures
- Flight, train or road disruptions beyond our control
- Government regulations, entry restrictions or public holidays affecting attractions
- Strikes, civil unrest, pandemics or other force majeure events
06
Limitation of Liability
Le Sween Holidays LLP acts as a booking and coordination agent for hotels, transport operators, guides and other third-party service providers in China. While we carefully vet our local partners, we are not liable for loss, injury, delay or damage caused by the independent acts, negligence or default of airlines, hotels, transport companies or other third parties, nor for loss of personal belongings during the trip. Travellers are strongly advised to carry adequate travel insurance for the duration of their trip.
07
Traveller Conduct
Travellers are expected to comply with local laws, customs regulations and the reasonable instructions of tour guides, hotel staff and transport operators while in China. Le Sween Holidays LLP reserves the right to remove a traveller from a tour, without refund, if their conduct endangers or seriously inconveniences other travellers, staff or third parties.
08
Website & Content Use
All text, photographs, itineraries and branding on this website belong to Le Sween Holidays LLP or are used with permission, and may not be copied, reproduced or reused commercially without our written consent. Tour prices, itineraries and images on this site are indicative and subject to confirmation at the time of booking.
09
Governing Law
These terms are governed by the laws of India. Any dispute arising out of a booking with Le Sween Holidays LLP shall be subject to the exclusive jurisdiction of the courts having jurisdiction over our place of business in Kerala, India.
10
Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes in our services, supplier policies or applicable regulations. The "Revised" date at the top of this page shows when the terms were last updated. Continued use of our services after an update constitutes acceptance of the revised terms.
For any booking already confirmed, the terms that applied at the time of confirmation will continue to apply, unless a change is required by law.